1Cover Claim consultant - Carol

I have held many travel policies and luckily enough have never had to lodge a claim, until now. We were 4 days away from travel with my son remaining sick for the entire week prior to travel where dr deemed him unfit to travel until completing 4 days of antibiotics which was an absolute headache but appropriate based on my sons health being the priority. After 8 hours on the phone to various airlines as we have multiple flights + amending accomodation across both countries i was certainly stressed & ready to throw the whole thing away! the thought of going through the process to lodge the claim had me feeling even worse and had me highly stressed as I assumed this would be more challenging then arranging flight and accommodation. I dont know if it was my lucky day but I spoke with a claims consultant named Carol. Carol was able to clearly walk me through the next steps and ensured I was clear in understanding what was needed. We had a couple of minor delays (like 2 hours max) but I was engaged every step of the way, communication was clear & transparent. Updates were frequent and Carol had my matter resolved by Friday COB when the claim was opened only the day before! I felt this was the most genuine service I have ever been provided! Exceptional turnaround time, amazing communication at every single turn! Carol, you have made this experience so much better than what it could have been! You are truly outstanding and I would love to hire you! Thanks you 1Cover but most of all… THANK YOU CAROL!

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