It was a thorough and very fair claims experience

I have used them for many years but have never had to put in this type of claim before, so one is initially somewhat anxious about the whole process. The clearly set out process clearly helped on this front as did their timely responses. The ability to upload and add documents later also eased the pressure on the whole process. I also thought that their emails having a named claims consultant very good as if one needed follow-up assistance it was there.

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