Received a claim relatively quickly with excellent customer service

My claim was a little difficult, as I was claiming for a hiking tour in Patagonia that had to be completely modified due to a wrist I broke a couple of weeks before travelling. I was claiming the difference between the original tour itinerary, and the modified one. Yes, 1Cover did have to ask for further clarification after I had put in my original claim, which I had to get from a US based travel company. But that was understandable . In matter of a couple of weeks from my original application my claim was approved. Throughout the process the communication with 1Cover, all by email, was efficient. I had never made a travel insurance claim before (and I’ve been travelling, and buying insurance, for 45+ years!), and I had heard so many bad stories about claims being rejected. Thank you 1Cover for my now very positive attitude, and I will certainly be buying 1Cover insurance for my next trip. A very happy customer!

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