• Hi Maddy, we’re very sorry and completely agree that you shouldn’t have to wait 5 months to get your claim processed and that timeframes we give you need to be meaningful, so thanks for bringing this to our attention. Thanks also for letting us know that you’ve had trouble getting a reply from our claims team and that you feel you weren’t given clear instructions as to what documents to provide. We’ll take a close look at our processes in these areas to make sure we improve on them. Of course, we want to do whatever we can to help you get your claim processed. We’re working with the claims team to get you a result asap. If you have any further problems, please get in touch, so we can assist.
    Reply from Columbus Direct representative