Columbus Direct reviews
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overall rating 6.7 46 reviews
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Customer Experience
5.4
- Awesome 16
- Good 7
- Average 2
- Bad 2
- Terrible 19
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Value for Money
5.7
- Awesome 17
- Good 7
- Average 3
- Bad 3
- Terrible 16
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Claims Experience
4.1
- Awesome 9
- Good 4
- Average 1
- Bad 1
- Terrible 18
Rubbish!
I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 weeks claims got back to me saying read small print! No. So in my mind no point in having this trav
Thieves
Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return calls or emails. Refuse to reimburse your expenses or losses
2 emails, no response
I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of April and one last week, I have had no response at all, not even an acknowledgment of receipt of emai
Bad travel insurance
We used Columbus for a four month trip to Europe last year. During the trip we experienced several problems, including a motor vehicle accident, theft of a wallet and a flight cancellation. <br/><br/>
Worst insurance company
I used Columbus Direct for my holiday. I had an accident and broken a limb. At first they were being a pain by coming up with can you prove you were there on holiday. Well they bought my flight tick
I would never use them again
I had the misfortune of having to cancel my flight and rebook due to Qantas not being able to get me back to Sydney. Columbus denied my claim because the reason for the flight cancellation then delay
Great value and great service
I have used Columbus for all the overseas trips I have made for years and the price has always been one of the best value policies around. I have had only one small claim a few years ago and it was de
Very bad experience with Columbus Direct
Purchase twice this insurance. Of course when your trip goes right everything is perfect as you don´t use it!. Second time my daughter got sick and I claimed flight and hotel. They never paid a penny
Columbus Review
Not obvious when purchasing Worldwide insurance that it didn't include USA and Canada. However when contacting customer support the service was fast.
No response to my email.
Sent email to ask a basic question as to whether I need to inform them each time I go away for a multi trip policy. Never received a response. Not a good start! Guess I will have to ring them.
They are still processing a simple claim 5 months later
I called the company the day after we were travelling Canada and we had all of our ski and snowboard gear and our savings for the end of the season stolen and we were told they would send me informati
Travel Insurance made easy
For the last 8 years or so we have been using Columbus Direct. We found it through a friend and haven't looked back. Every time we travel there we go to their website. In less than 5 minutes the insur
I'd use Columbus Direct again
Good value, right level of cover, covered for skiing. Was cheaper than taking the car rental company excess waiver, and covered much more. Will certainly use for NZ holidays and will check out for o
Columbus Travel Insurance. Excellent value and very easy process.
Very easy to buy insurance online; very good value when compared to other insurers. Fortunately didn't need to make a claim so can't comment on the claims experience but plenty of information provided
Claiming not a great experience
Signing up for the travel insurance was reasonably easy, but the claims experience was another matter. I ended up wondering why I had bothered making a claim. It was not worth it after all the deducti
Columbus Direct Travel insurance reviews
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