• Hello Kath – We’re sorry to hear of the trouble you had on your trip. I understand that our customer care team has been in contact with you and trust that the situation has been resolved to your satisfaction. As you have noted above, we only provide cover for a travel delay where it resulted from one of the listed reasons in the policy wording. These include mechanical breakdown and adverse weather but do not include airline business considerations such as fuel shortage or schedule changes. Policy varies from carrier to carrier, however passengers affected by such issues are generally able to seek compensation from the airline.
    Reply from Columbus Direct representative