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I had the misfortune of having to cancel my flight and rebook due to Qantas not being able to get me back to Sydney. Columbus denied my claim because the reason for the flight cancellation then delay was fuel shortage. The said they didn't cover for that! How ridiculous completely out of my control and I am only looking to be refunded the gap between my Qantas refund and the extra I had to pay for a one way ticket home. But before denying my claim they made me get not 1 BUT 3 letters from Qantas explaining the cause of the delay. What a waste of time.
Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return call...
I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of Apr...
We used Columbus for a four month trip to Europe last year. During the trip we experienced several pr...
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