• Hi MooLeo

    We are very sorry to hear that our service on this occasion has fallen short of your expectations.

    We understand that being asked to supply extra paperwork can be frustrating. While we can assure you that we only request information that is needed to assess your claim, we clearly haven’t done a good enough job of explaining why we are asking you to provide the requested information.

    We were also sorry to hear that claims payment has not yet been received. It should not take more than 5 working days for a payment to show in your account. If you are able to email or call us with your claim information, we will happily investigate on your behalf.

    Customer Care
    Phone: 1300 669 999 (Monday to Friday 9am – 5pm)
    Email: admin@columbusdirect.com.au
    Reply from Columbus Direct representative