Worst insurance company

I used Columbus Direct for my holiday. I had an accident and broken a limb. At first they were being a pain by coming up with can you prove you were there on holiday. Well they bought my flight tickets home. How much proof do you need. They eventually emailed me to confirm that I will be getting my insurance payment but that was a week ago. I haven't got any payment in my bank account. It takes 3 working days for BACS to go through to your account. So I should've got this last Wednesday. Didn't get it. So phoned them up. Got a consultant on the line saying it takes a few days. Well those few days have gone, so I should get this Friday. No in a couple of days. Well it's gone over a week and guess what, no money in my bank account. It looks like they don't really want to pay out insurance claims. Tried to phone them and you can't get through as they are so so busy. If I don't get this money by tomorrow, I will be speaking to the management to try and get my money. I would never ever use them again.

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