Bad travel insurance

We used Columbus for a four month trip to Europe last year. During the trip we experienced several problems, including a motor vehicle accident, theft of a wallet and a flight cancellation.

On our return we lodged a claim and found the company very difficult to deal with. Despite us providing a police report, it knocked back our claim for the loss of the wallet on the basis that we couldn't prove whether or not the wallet had money in it. This was because we weren't able to supply ATM withdrawal receipts. When we provided evidence that we had transferred money to a relative in Europe and received Euros from them and knew exactly what went missing (300 Euros and ten GBPs), this was also unacceptable.

The truth is however, that no one can prove how much money they have at any given time and yet despite this and the fact that theft of cash is covered by the policy, we got zip. Ditto with our cancelled flight. If you don't obtain receipts (a difficult thing to do in a foreign country and under considerable pressure), forget it.

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