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We used Columbus for a four month trip to Europe last year. During the trip we experienced several problems, including a motor vehicle accident, theft of a wallet and a flight cancellation.
On our return we lodged a claim and found the company very difficult to deal with. Despite us providing a police report, it knocked back our claim for the loss of the wallet on the basis that we couldn't prove whether or not the wallet had money in it. This was because we weren't able to supply ATM withdrawal receipts. When we provided evidence that we had transferred money to a relative in Europe and received Euros from them and knew exactly what went missing (300 Euros and ten GBPs), this was also unacceptable.
The truth is however, that no one can prove how much money they have at any given time and yet despite this and the fact that theft of cash is covered by the policy, we got zip. Ditto with our cancelled flight. If you don't obtain receipts (a difficult thing to do in a foreign country and under considerable pressure), forget it.
Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return call...
I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of Apr...
We used Columbus for a four month trip to Europe last year. During the trip we experienced several pr...
1 comments on this review
We are sorry to hear that our service on this occasion has fallen short of your expectations. It is a condition of the insurance that an insured provide the necessary documentation to evidence a claim. If you would like us to look into any specific issues related to your claim we would be happy to do so. You can contact us by email at admin@columbusdirect.com.au or by phone on 1300 669 999.
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