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I took out a policy with Columbus Direct for my trip to South America. The staff were helpful and explained the terms and conditions of my cover. I didn't have to make a claim this trip but I am happy with what was written in the product disclosure and certificate of insurance. I selected them after doing some research on the internet and found them to be cheaper and provide good cover.
I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 ...
Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return call...
I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of Apr...
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