Overall
9.3
Overall
Customer Experience
10.0
Customer Experience
Value for Money
9.0
Value for Money

Columbus Direct review by Samuel

Impressive customer service

I have used Columbus Direct a couple of times. I was really impressed by their level of customer service and fast response whenever I had to deal with them. There was an occasion where I had to contact the team when the airline lost our luggage, they were ready on standby to help me through the situation.

Samuel

05 Mar 2013 02:03

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Columbus Direct review average

6.7

Overall Rating 46

Awesome 17
Good 7
Average 1
Bad 2
Terrible 17

More Columbus Direct reviews:

Columbus Direct

Seamus Morley 04 February 2021, 01:59 PM

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chris 30 June 2020, 11:42 AM

1.0

Thieves

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Vicky Baynes 23 May 2020, 11:46 AM

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Columbus Direct

Seamus Morley 04 February 2021, 01:59 PM

2.7

Rubbish!

I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 weeks claims got back to me saying read small print! No. So in my mind no point in having this trav

0 comments 0 likes 0 dislikes

chris 30 June 2020, 11:42 AM

1.0

Thieves

Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return calls or emails. Refuse to reimburse your expenses or losses

Vicky Baynes 23 May 2020, 11:46 AM

7.0

2 emails, no response

I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of April and one last week, I have had no response at all, not even an acknowledgment of receipt of emai

1 comments 0 likes 0 dislikes

Impressive customer service

Samuel

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Rubbish!

Thieves

2 emails, no response

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