Overall
7.7
Overall
Customer Experience
8.0
Customer Experience
Value for Money
8.0
Value for Money

Columbus Direct review by mary_12

Cancellation of trip was paid out quickly

I couldn't go on my trip because I was not well enough to travel. I lodged a claim for trip cancellation and got my money back within a week. The claims process was easy and the receptionist was very helpful.

mary_12

19 Feb 2013 10:02

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Columbus Direct review average

6.7

Overall Rating 46

Awesome 17
Good 7
Average 1
Bad 2
Terrible 17

More Columbus Direct reviews:

Columbus Direct

Seamus Morley 04 February 2021, 01:59 PM

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Rubbish!

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chris 30 June 2020, 11:42 AM

1.0

Thieves

Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return calls or emails. Refuse to reimburse your expenses or losses

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Vicky Baynes 23 May 2020, 11:46 AM

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2 emails, no response

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Columbus Direct

Seamus Morley 04 February 2021, 01:59 PM

2.7

Rubbish!

I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 weeks claims got back to me saying read small print! No. So in my mind no point in having this trav

0 comments 0 likes 0 dislikes

chris 30 June 2020, 11:42 AM

1.0

Thieves

Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return calls or emails. Refuse to reimburse your expenses or losses

Vicky Baynes 23 May 2020, 11:46 AM

7.0

2 emails, no response

I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of April and one last week, I have had no response at all, not even an acknowledgment of receipt of emai

1 comments 0 likes 0 dislikes

Cancellation of trip was paid out quickly

mary_12

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Rubbish!

Thieves

2 emails, no response

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