Very poor communication, no support in time of need

While in Bali I suffered a serious injury and my wife contacted Insure and Go for assistance. The representative had a poor command of english and struggled to understand what we were telling them. They did not give any sympathy to our situation and provided no advice, and gave no instruction as to what to do next. They left us helpless in a foreign country.
We provided the claims person with documents they requested multiple times and they continued to claim they didn't receive them.

Very Very Poor

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