Dreadful claims Experience

Sadly I had to make 2 claims on my holiday 1 for delayed baggage and the other for a item that I lost. Their claims handler kept asking for the same information after it had been provided, they also failed to grasp the exact nature of my complaint and declined it even after numerous attempts at me trying to explain it. I ended up having to lodge a dispute with AFCA

Did you like or dislike this review?