- Overall
7.7Overall
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Value for Money
8Value for Money
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Customer Experience
7Customer Experience
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Claims Experience
8Claims Experience
Good communication and processing, just didn't cover everything expected.
Happy with the way the claim was handled. However, I had expected the insurance to cover all the items stolen. The fact that they weren't shown on the Police report was due partly to lack of English by the police and partly because I had rushed off to file the report and then discovered later in the day that other items were missing. The police report was written in a foreign language and I was told I had to sign it, even though I couldn't read it!
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