Claims process took 2 months to resolve

The claims process is a nightmare. Every contact was initiated by me. I sent the required documentation with the original claim and got a reply stating I would be contacted within 10-15 days. Eventually, I rang them and was told more documentation was needed. Why didn't they email me and ask for this??? So I sent it through, and waited, and waited. Again I rang to see how things were going, and was told more paperwork was required. I emailed it again, and waited some more. Eventually, I rang and said it had been 2 months, and I was going to report them to the Insurance Ombudsman. My claim was finalised pretty quickly after that. I've used Insure & Go several times in the past, but never had to make a claim. I will not be using this company again.

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