• Hi Travelqueen, I'm sorry you had troubles with the claims process. The problem with the online claims experience is one we are working to address - we are working to improve the online claims experience to make it more efficient and user friendly. I can confirm that we do need proof that the IMEI has been used to completely deactivate the phone, to prevent would-be thieves from being able to use the phone in future. I can also confirm that generally, receipts are the only proof of purchase that can be used as evidence. Than you for your feedback. Thanks, Anna
    Reply from InsureandGo representative