• Hi Pauline, I'm genuinely sorry for the experience you're currently having, and I completely understand your frustration. I would recommend you contact [email protected], which will ensure that your complaint is formally lodged, and it will trigger a process whereby your case will be investigated by our internal disputes resolution team. Thanks, Anna
    Reply from InsureandGo representative
  • Don’t waste your time e-mailing their complaint department I can already tell you how they will reply after 3 weeks...<br/><br/>“Unfortunately, there is no possibility of a refund if your policy is outside of the 14-day cooling-off period with no exceptions. We cannot hold your policy as a credit or defer it to another trip, there are no exceptions.”<br/><br/>Complain to the ombudsman if you want to see any action against this company.
    Reply from Insure and Go SAD
  • Hi Pauline <br/>I&#39;m also in the same situation as you.<br/>My policy premium was $1,475<br/>Would you like to join a refund class action against Insureandgo?<br/>They can&#39;t get away with keeping our money for a policy we can&#39;t use.
    Reply from Paul