• Dear Sue, I'm sincerely sorry we weren't able to provide you with a credit voucher. I would advise you to contact [email protected], where your complaint will be lodged officially, and your case will be investigated by our internal disputes team. Thanks, Anna
    Reply from InsureandGo representative
  • Don’t waste your time e-mailing their complaint department I can already tell you how they will reply after 3 weeks...<br/><br/>“Unfortunately, there is no possibility of a refund if your policy is outside of the 14-day cooling-off period with no exceptions. We cannot hold your policy as a credit or defer it to another trip, there are no exceptions.”<br/><br/>Complain to the ombudsman if you want to see any action against this company.
    Reply from Insure and Go SAD
  • Hi Sue<br/>I&#39;m also in the same situation as you.<br/>My policy premium was $1,475<br/>Would you like to join a refund class action against Insureandgo?<br/>They can&#39;t get away with keeping our money for a policy we can&#39;t use.
    Reply from Paul