Do not trust!!

Do not trust or use this company. For over 3 months I have been dealing with them regarding COVID-19 claim. They have insisted they have all the documentation and information required to process my claim and I have emails saying this. I called again today and got their Manila call centre who said oh no your claim hasn’t been processed yet!!!! I ask to speak to someone in Australia and they repeatedly give me the same contact I call them on!!! I have now found out they have Australian call centre for SALES and have dumped all our claims on the MANILA PHILLIPINES call centre!!! No one is getting their money back and people are reporting them to ombudsman.

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