How do I give them a zero?

Submitted a claim for a damaged suitcase on the 1st of March 2020 the day after I returned from Japan. Didn't hear back from them for a couple weeks and then asked a few questions about the information I needed to supply. A week later without answering my questions the claim was denied and was told if I wanted to dispute the decision that I would have to contact the dispute team and that the claims team couldn't help me. After many emails and phone calls (from only me not them) and being told that someone would get back to me time and time again, I'm sitting here 3months later at midnight posting reviews of how this company runs. Will NEVER use them again.

Did you like or dislike this review?