Be aware

Disappointing to say the least. I took out a travel insurance policy on 7/2/20 and was unable to travel due to Covid 19. Not only did InsureandGo refuse to payout on anything issued after 31/1/20 they would not refund or defer the policy to another date making it completely redundant. I had paid for a product as a safeguard which became completely worthless yet they decided to keep the premium. After lodging a complaint this was completely ignored, after which a complaint was lodged with AFCA, after some time a deferral was offered and a subsequent refund however I would not recommend using this company. If you're willing to take receipt for a product you should honour that.

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