- Overall
1.0Overall
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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
Do not use this company !
They are the worst.
They are happy to tell you how you will be covered for delays and expenses in your international travels.
We are a party of 3 that got delayed in Auckland for 3 nights due to airline issues and then were waiting for 13 hours for connecting flights in Satiago de Chile.
However, when we returned home to Australia and place a claim for our expenses and loss of paid accommodation the claim was denied since it was not the right reason according to their policy.
Basically, they will never pay you for any claims since they are lots of loopholes for them to fall back to.
Better save your money just in case you have unexpected expenses.
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