Terrible emergency help

Do not use NIB Travel Insurance – I want to share my experience with NIB Travel Insurance, which was incredibly frustrating and stressful during a challenging time. Do not purchase this product. I wish I had of read the reviews BEFORE I went and purchased this annual policy. Firstly, they are Impossible to contact via phone or WhatsApp when you are in a 3rd world country. Who can call from a landline? Give us a WhatsApp number. I sent an email with a full description of my accident and photos. Just asked them to get me home 1 day earlier. But no, blah, blah ….
Initially, when I needed assistance, I was met with minimal communication. Sorry, here is an incident number, send us some more details and we will assign a nurse. How can we best assist you? Meanwhile I could be dying. What’s the best step moving forward. I clearly outline the accident, sent many photos of the blood and injuries and said get me home a day earlier.
They did nothing to help me except a few useless emails like this was a joke. I found NIB's support to be actually negligent. I urge anyone considering their travel insurance to think carefully, as the service I received was far from satisfactory.

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