DO NOT BUY the RAC Travel insurance (underwriters Tokio Marine) to travel abroad

I bought RAC travel insurance when I was traveling for holidays in December 2022. My mother died and I have to come back. I provided all information as required include cause of death, date and all other documents they required. But they refused to approve the claim. Disgusting and Rude behaviour experienced with RAC travel Insurance - under written by Tokio Marine Company mania branch is in Tokyo.

Main point is when we bought the RAC travel Insurance they never informed us that their underwriters company's main branch is in Tokyo and all our communication came from Tokyo. They were pretty rude and gave us so much trouble to push our limit so that we will get fed-up and leave the claim.
This is a huge industry malpractice not informing the customers that we are contracting with underwriter company based in Tokyo. I never thought RAC will practice such unethical behaviour.

Do not ever take RAC travel insurance or if any travel insurance under written by Tokio Marine company.

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