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Compare Insurance › Travel Insurance › Travel Reviews › RAC
  • Overall
    2.3
    Overall
  • Claims Experience
    1
    Claims Experience
  • Value for Money
    4
    Value for Money
  • Customer Experience
    2
    Customer Experience
RAC review by Cate

Very Disappointed

READ the FINE PRINT. There are so many exemptions that making a claim is almost impossible.
Lost or Stolen passports must be on your person to claim! How does that work?
Luggage must be in your possession! How does that work?
We were checking into our accomodation and left one bag in the locked car because we couldn't carry everything in one trip. It was obscured from view and locked but RAC refused our claim which included $5000+ of extra expenses related to the bag containing our passports. I was stranded in the UK for 3 weeks until a new passport was issued while my husband had to return to Australia on his own.
Very disappointed in the whole experience

Cate

04 September 2023, 18:30 PM

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RAC review average
RAC RAC
n/a
Overall Rating 9 reviews
  • Awesome 0
  • Good 0
  • Average 0
  • Bad 1
  • Terrible 6
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