• Hi Ali, I'm sorry to hear that you found the claims process repetitive, and that it didn't have the outcome you had expected. Unfortunately, I can't see the specifics of your case, as I'm not from the claims team, but I can confirm that we request evidence to support claims so that we can fairly evaluate claims, and we're unable to process a claim until we receive the appropriate documents. In terms of the claim payment, again I don't have access to the details, but I can assure you we will work with you and consumer affairs on this. Kind regards, Anna
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