• Hi Russell, I'm sorry your claim didn't have the outcome you'd expected. We do require proof of ownership, in the form of receipts. I'm unable to give advice on your specific case, but generally speaking, I would encourage you to email [email protected] with any proof of purchase you do have for the clothes (credit card or bank statements showing purchase of the clothes) in order to have your case re-examined. I can't guarantee the initial decision will be overturned, but your case will be re-assessed with the extra evidence and a decision will be made. Thanks, Anna
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