Complete waste of money.

Our claim took over three months and our case manager continually asked for documents already provided including a copy of our passports? Had to chase up the case manager so many times and after such a long period denied our claim!!!! Then didn't know what we were claiming? It was very clear and so I realised that we were in trouble with the people handling our case. Why put customers through this frustration and only to reject the claim. Would never use your Company again and have advised friends and family the same. Word of mouth is powerful! Extremely disappointed with both your Insurance Company and the treatment we received. I thought as you were part of Insure and Go it would be a good reputable company but realise you are both the same and having used Insure and Go in the past will not do again. Take our money but don't give anything back when there is a claim. The media are fully aware of how the Insurance Companies work and how they wriggle out of any claims they are faced with. One of the well-known ploys is to continually ask for more and more documents(which is what happened to us) - People are always on the radio and TV stating this and how they are treated by Travel Insurance Companies hoping the customer will get sick of the process and either go away or accept whatever they are offered (Usually nothing) it is a disgrace! I have never had any trouble with House or Car Insurance because its handled in Australia by reputable honest Companies and the very few times I have had a reason to claim it was done in the most professional way with good results.

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