• Hi Paul, I'm sorry your claim didn't have the outcome you had expected. I'm not part of the claims team, so I can only give general advice. However, in cases such as these, I would recommend you contact [email protected], which will trigger a re-examination of your case. Include your claim number, and any other proof of ownership you have, such as a bank or credit card statement, and request that your case be reviewed. Thanks, Anna
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