• Hi Lisa, as I mentioned in response to your review on Product Review, I'm sorry to hear about your claims experience. I would like to help you with this, but in order to do so, I will need more information. I have sent you a private message on Product Review (to ensure your privacy) requesting more information, so I can identify your case and investigate further on your behalf. Alternatively, you can email [email protected] with your claim number, and this will lodge a formal complaint, and trigger a review of your case by a team independent of the claims team. Also, I can assure you that our reviews are not fake, and they meet all the review guidelines of the independent review sites we are on. Thanks, Anna
    Reply from Insurance Representative