very poor

Unbelievably bad company. Extremely poor customer service, they never return phone calls. They always claim that they call back with in 24 to 48 hours.
I have also been disconnected on numerous occasions after waiting over 15 minutes.
Avoid this insurance company at all cost they will rip you off.

sar

26 June 2020, 21:26 PM

Did you like or dislike this review?

Like Or dislike

2 comments on this review

Hi Sar, I'm sorry about the service you've had, and we definitely don't aim to provide a service that leaves customers frustrated. We are still struggling with an unprecedented volume of claims and enquiries caused by COVID, and this has caused significant delays. You can lodge your complaint formally by emailing [email protected]. Thanks, Anna

Reply from Insurance Representative 03 July 2020, 13:41 PM
Hi Sar, I'm sorry about the service you've had, and we definitely don't aim to provide a service that leaves customers frustrated. We are still struggling with an unprecedented volume of claims and enquiries caused by COVID, and this has caused significant delays. You can lodge your complaint formally by emailing [email protected]. Thanks, Anna

Reply from Insurance Representative 03 July 2020, 13:41 PM

Login with

Register

Don't have an account?

Login

Enter your email & password

Login with

Register

Register with Compare Insurance

Tick Insurance review average

6.9

Overall Rating 328 reviews

Awesome 167
Good 32
Average 3
Bad 11
Terrible 80

More Tick Insurance reviews:

Tick Insurance

Anne Dunston 12 December 2023, 09:14 AM

1.0

This insurance is useless ...

After 40 yrs of worldwide travel I finally needed it when I collapsed in Bali from double pneumonia. ...

0 comments 0 likes 0 dislikes
Tick Insurance

Jeremiah Mclellan 15 November 2023, 18:06 PM

1.0

DO NOT use this company

We used this company recently and had to use their services ( never had to in the past) the process t...

1 comments 0 likes 0 dislikes
Tick Insurance

Jamie 09 March 2023, 16:56 PM

1.0

Do not use Tick - terrible...

Tick Travel Insurance took over 5 weeks to reject a simple delay of travel claim. Reasonable expectat...

0 comments 0 likes 0 dislikes

See more reviews

very poor

sar

Did you like or dislike this review?

2 comments on this review

Login

Enter your email & password

Login with

Register

Don't have an account?

Login

Enter your email & password

Don't have an account yet?

Login with

Register

Register with Compare Insurance

This insurance is useless ...

DO NOT use this company

Do not use Tick - terrible...

We've helped thousands of Australians find the right travel insurance