very poor

Unbelievably bad company. Extremely poor customer service, they never return phone calls. They always claim that they call back with in 24 to 48 hours.
I have also been disconnected on numerous occasions after waiting over 15 minutes.
Avoid this insurance company at all cost they will rip you off.

sar

26 June 2020, 21:26 PM

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2 comments on this review

Hi Sar, I'm sorry about the service you've had, and we definitely don't aim to provide a service that leaves customers frustrated. We are still struggling with an unprecedented volume of claims and enquiries caused by COVID, and this has caused significant delays. You can lodge your complaint formally by emailing [email protected] Thanks, Anna

Reply from Insurance Representative 03 July 2020, 13:41 PM
Hi Sar, I'm sorry about the service you've had, and we definitely don't aim to provide a service that leaves customers frustrated. We are still struggling with an unprecedented volume of claims and enquiries caused by COVID, and this has caused significant delays. You can lodge your complaint formally by emailing [email protected] Thanks, Anna

Reply from Insurance Representative 03 July 2020, 13:41 PM

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Tick Insurance review average

7.2

Overall Rating 305 reviews

Awesome 165
Good 31
Average 3
Bad 9
Terrible 63

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very poor

sar

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very poor

If I could give a negative...

Poor customer service and ...

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