impossible to deal with

I am currently trying to make a claim.. everything is done online. it is so hard to get an answer & when you do its over 1 week later. This is the most frustrating experience. We have had travel insurance with Covermore for 17 years this year for the 1st time i shopped around for a cheaper option.. This is the 1st year we have ever had a claim.. I 1st submit papers back in July.. Still being asked for more info & paperwork even though I have sent everything.. I'm certain they are hoping it will all get to hard & i'll just give up...

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