Value for Money
1Value for Money
Sounds good on paper but won’t pay out
I have travelled extensively for the last five years and have always used this insurance. Fortunately up to now I have never had to make a claim .This is where you have failed me. This leads me to believe that your company is basically in the business of selling false security.
I paid $1000 for the upgraded plan to buy me more security but little did I know it was money thrown to the wind.
I was in Indonesia, prepared to come back in June. Unfortunately as you well know due to the pandemic, I had to come home early. I had a scheduled flight booked for March 19th. This flight was from Bali-Taipei-Toronto. I paid $900 for this. 16 hours before my flight was set to depart, Taipei announced that they would be closing borders for transit and my flight was cancelled. This left me with very limited options to return home. Hong Kong, Singapore, Taipei, Kuala Lumpur and a majority of major transit cities were closed. From Bali I quickly caught a flight to Jakarta in hope that once in Jakarta I would be able to book a flight back to Canada. I was able to book the only flight going through Japan that evening. Time was definitely of the essence and at that point cost was negligible to me as my safety was more important. I also had this false sense of security that my insurance provider would come through and cover some of the costs.
I made two calls to the insurance provider while I was abroad, in which two customer relations employees pulled up my policy# and confirmed to me that my trip interruption would indeed cover the costs up to $5,000 as my plan states. I even mentioned the flights that I had booked already. The flight into Indonesia, and the flight going home.
When I got back to Canada I submitted all my documents. I followed up 6 weeks after my submission and got an email back saying they were overwhelmed with claims and to continue waiting. I waited another 6 weeks and followed up, I received the same response that the insurance was receiving a high volume of claims. I continued to follow up and was asked for additional documents for my claim. I continued to follow up every 4 weeks, again with the same response “we are receiving a high number of claims”
It took me posting everything on Instagram for anyone to even bother reaching out to me; definitely very poor customer relations. After 4 months of very little correspondence I was advised that my claim was rejected on the basis that I did not have a return flight. Clearly my submission of information had proof of my return flight through Taiwan, on March 19th that had been cancelled. Definitely confused what a return flight is supposed to look like according to your standards.
To make matters even more frustrating world nomads states in their blog post: if you don’t have a return ticket DON’T WORRY we will cover you for a portion of your flight home. Since when does a portion mean 0$?
Don’t waste your money on this insurance , I’ve had 5 people I’ve talked to not receive anything for the claims they have filed.
I’m still waiting on a claim I filed in September for dental work to be reimbursed.
This company is a complete joke.