- Overall
1.3Overall
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Value for Money
1Value for Money
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Customer Experience
2Customer Experience
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Claims Experience
1Claims Experience
Zoom Travel Insurance review by Luke Souvatzis
Will never use these guys again.
When you need them the most their not there for you. Will do anything to stop you having treatment so you come home where you are not covered. Be prepared to foot the bill when you are on holiday. They will not assist with anything and when you return make sure you have receipts for absolutely everything or you won't get a cent back. Good luck!
4 comments on this review
Without knowing all of the details of your claim, it is difficult for me to comment.
However, if you provide me with your claim number I would be happy to look into your claim and if need be have it reviewed. You can email me at marketing@zoomtravelinsurance.com.au.
Whilst it is true that we ask for receipts for any out-of-pocket expenses or for lost or damaged belongings, there are other ways you can provide the supporting documents such as credit card statements.
Please let me know if there is anything else that I can assist with. Best regards, Charlize
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