• Hi Luke, Thanks for taking the time to share your feedback with us. I am really sorry to hear you have been unhappy with our assistance and claims process.

    Without knowing all of the details of your claim, it is difficult for me to comment.
    However, if you provide me with your claim number I would be happy to look into your claim and if need be have it reviewed. You can email me at marketing@zoomtravelinsurance.com.au.

    Whilst it is true that we ask for receipts for any out-of-pocket expenses or for lost or damaged belongings, there are other ways you can provide the supporting documents such as credit card statements.

    Please let me know if there is anything else that I can assist with. Best regards, Charlize
    Reply from Zoom Travel Insurance representative
  • You didn't care then so don't pretend to Now. Don't forget to mention you don't cover your customers when they get home and that your team does everything they can to stop you getting treatment overseas. Don't bother posting your cut and paste responses.
    Reply from Luke Souvatzis
  • You didn't care then so don't pretend to Now. Don't forget to mention that you don't cover your customers when they return home and that your team pushes to get us home with minimum treatment.
    Reply from Luke Souvatzis
  • Apologies I've just realised that I gave you the wrong email address. You can reach me on info@zoomtravelinsurance.com.au if you want to send your claim number to me for further investigation. Charlize.
    Reply from Zoom Travel Insurance representative