Beware

We found out when we made a claim because of a family emergency that they would not pay our claim because the emergency, my father being admitted to hospital just before we were to travel & subsequently dying, was too old. My father wasn't travelling with us but they had a clause right at the bottom of their PDS stating that in any claim for a personal emergency the person must be younger than 85 years old.. I will never use this company again, I don't think they were fair or reasonable as the clause they refer to is hidden at the bottom of the PDS and who would have thought that they would put this as an exclusion!!! Just beware it is a horrible feeling being told you can't claim, your father was too old !

Did you like or dislike this review?