5 months since claim and still waiting

In February I had 2 simple, petty thefts in Asia, for both I submitted police reports, completed claims form & credit card receipts.
Since then, I have sent over 16 emails to 4 different people. I have put in writing 4 MORE times re-explaining the events to 2 different employees (+ police reports) and still I have not received 1 cent.

I paid for 1 YEARS insurance, ($1300 approx) was robbed $1550, their deductible of $200 and they want to pay me $190 ??????????????

BTW: I still haven't been paid 1 cent. Stay away from this company, they are incompetent & don't answer emails and will do everything to delay or not pay. I have had travel insurance on and off for 30 years and never before had a problem.

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