Horrendous claim experience - positive reviews a hoax?

I unfortunately had to put 2 claims over two years (from one lost camera and one stolen passport) Both claims processes were extremely painful. I was told many conflicting pieces of information from the claims team, which both times greatly extended the claims process unnecessarily. At one point, I spoke to a claims officer and he was relentlessly aggressive and rude. He spoke over me, and was happy to tell me that I was the person who was making the process hard for myself, after absolutely no guidance from 1cover as I put the claim together myself. Never would I ever recommend 1cover to anyone. The experience that I had makes it impossible for me to comprehend anyone having a positive claim experience with 1cover.

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