• Hi Patricia,

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

    It’s perfectly understandable that you’re upset about what has happened. At 1Cover, we always strive to create a positive customer experience, so it’s disappointing to hear that we fell short of the high standard of service that we always expect from our staff. Could I ask how you contacted 1Cover? Was it via email, social media or over the phone?

    Kind regards,
    Kieran at 1Cover.
    Reply from 1Cover representative