• Hi Rachel,

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

    I’m sorry to hear that you were unhappy with the outcome of your claim. In regards to disruption, if the delay was longer than 6 hours then there is a provision to claim under the policy.

    However, to pay your expenses, we need evidence that this event has actually occurred. If the airline isn’t being cooperative, then please provide any other evidence for the delay – we’ll consider anything to substantiate the claim.

    Kind regards,
    Kieran at 1Cover.
    Reply from 1Cover representative