• Hi Rachel,<br/><br/>Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback. <br/><br/>I’m sorry to hear that you were unhappy with the outcome of your claim. In regards to disruption, if the delay was longer than 6 hours then there is a provision to claim under the policy. <br/><br/>However, to pay your expenses, we need evidence that this event has actually occurred. If the airline isn’t being cooperative, then please provide any other evidence for the delay – we’ll consider anything to substantiate the claim. <br/><br/>Kind regards,<br/>Kieran at 1Cover.
    Reply from 1Cover representative