• Hi Cloey, <br/><br/>I&#39;m very sorry to hear of the negative experience you had when you needed our assistance.<br/><br/>Rest assured, I will personally look into your situation and find out exactly what has happened. <br/><br/>Moreover, I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Could you please email your policy/claim number to me at info&#64;1cover.com.au ? <br/><br/>Again, we apologise for not providing you with the exceptional customer service you deserve.<br/><br/>Sophie&#64;1Cover<br/>
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