- Overall
1.3Overall
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Claims Experience
1Claims Experience
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Customer Experience
1Customer Experience
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Value for Money
2Value for Money
1Cover review by Cloey Peters
Worst customer experience!
Terrible customer service. Called to enquire about how to make claim and got laughed at and told there was no point in making a claim at all. Had all of my cards stolen and fraud on my card and no funds left while overseas. Shrugged off to the point where I will never deal with this company again. Great until you need to make a claim. Ended up making claim through partners travel insurance who were more than helpful and assisted me straight away, I felt like a burden with 1cover and that was the worst part. Extremely disappointed.
1 comments on this review
I'm very sorry to hear of the negative experience you had when you needed our assistance.
Rest assured, I will personally look into your situation and find out exactly what has happened.
Moreover, I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Could you please email your policy/claim number to me at info@1cover.com.au ?
Again, we apologise for not providing you with the exceptional customer service you deserve.
Sophie@1Cover
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