• Hi Gayleen,

    Firstly, I am so sorry to hear about your family members passing - I can only imagine how difficult this has been for you.

    I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cancellation cover.

    Unfortunately, like most insurers, we are unable to extend our emergency and cancellation cover to family members over the age of 85.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
    Sophie@1Cover
    Reply from 1Cover representative