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1Cover review by Gayleen Guilk
Terrible
The way you treat people when a family member namely my father passes away 2 days before you can go away on your holiday and because he is over a certain age you won’t pay it is appalling and to say the least quite upsetting. So yes thanks for the experience and I will make sure I pass that on to all the people that I know so they don’t use 1cover.
1 comments on this review
Firstly, I am so sorry to hear about your family members passing - I can only imagine how difficult this has been for you.
I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cancellation cover.
Unfortunately, like most insurers, we are unable to extend our emergency and cancellation cover to family members over the age of 85.
Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
Sophie@1Cover
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