• Hi Rajab,

    I'm sorry to hear that you were unhappy with the process of your claim, on occasion the claims team may require further details surrounding a claim, we certainly do not wish to cause you any distress.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
    [email protected]
    Reply from 1Cover representative
  • Hi Rajab,

    I'm sorry to hear that you were unhappy with the process of your claim, on occasion the claims team may require further details surrounding a claim, we certainly do not wish to cause you any distress.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
    [email protected]
    Reply from 1Cover representative
  • Yeah I do agree further details surrounding a claim are necessary to ensure both parties have a common understanding of what actually happened. What I found very strange in the FBI style video interview is the amount of questions that are asked and it would be fair to say that those questions are not related to an insurance claim. For example: colour of the car you drive, rego, how many emails, how many social media accounts, how many bank accounts and cards you have etc. Some questions are too personal and I believe this tactic is used to deter claims as the questing is indeed destressing.
    Reply from Rajab Rajab