• Yeah I do agree further details surrounding a claim are necessary to ensure both parties have a common understanding of what actually happened. What I found very strange in the FBI style video interview is the amount of questions that are asked and it would be fair to say that those questions are not related to an insurance claim. For example: colour of the car you drive, rego, how many emails, how many social media accounts, how many bank accounts and cards you have etc. Some questions are too personal and I believe this tactic is used to deter claims as the questing is indeed destressing.
    Reply from Rajab Rajab