- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
I’m not the criminal
Unfortunately I got robbed on a recent holiday. It was upsetting but I felt better as I knew I had 1Cover travel insurance as I have used 1Cover maybe 15 times previously but never claimed. Got home and called 1Cover to lodge the claim but the guy I spoke to me made me feel like the criminal “ that sounds highly unlikely “ “ that sounds suspicious “ etc. As it wasn’t a lot of money and my glasses were a year old taking into account the excess I decided not to put the claim in and continue the bad experience. Won’t use 1Cover again
1 comments on this review
I have all the documentation
Police report
With drawal slips, money change receipts and bank statements.
My issue was just with the attitude of the claims officer.
When I explained I had been robbed on Holliday i thought firstly he would say “I’m sorry to heard that, we are here to help”
But his comments were verging on being rude.
“ Like that is very unlikely, that sounds suspicious. “
He had my name and I thought would see I’ve had 15 policies and no claims
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