- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
I’m not the criminal
Unfortunately I got robbed on a recent holiday. It was upsetting but I felt better as I knew I had 1Cover travel insurance as I have used 1Cover maybe 15 times previously but never claimed. Got home and called 1Cover to lodge the claim but the guy I spoke to me made me feel like the criminal “ that sounds highly unlikely “ “ that sounds suspicious “ etc. As it wasn’t a lot of money and my glasses were a year old taking into account the excess I decided not to put the claim in and continue the bad experience. Won’t use 1Cover again
3 comments on this review
I'm very sorry to hear about the experience you had with us when you called regarding your potential claim. You do of course have the option still to submit your claim with any supporting documentation, this can be done online on our website and will be assessed by one of our claims assessors.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
I have all the documentation
Police report
With drawal slips, money change receipts and bank statements.
My issue was just with the attitude of the claims officer.
When I explained I had been robbed on Holliday i thought firstly he would say “I’m sorry to heard that, we are here to help”
But his comments were verging on being rude.
“ Like that is very unlikely, that sounds suspicious. “
He had my name and I thought would see I’ve had 15 policies and no claims
I have passed on your feedback to our claims department to be internally reviewed. You still have the option to submit your claim, I regret that we provided you with a poor customer experience, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Sophie@1Cover
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