- Overall
6.3Overall
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Customer Experience
9Customer Experience
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Value for Money
6Value for Money
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Claims Experience
4Claims Experience
Wouldn't recommend
Very easy to organize this insurance, and reasonably priced, but difficult when it comes to a claim. It appears that you need to prove ownership of anything that you claim for in the event of loss or damage, so unless you have kept all your receipts don't bother to claim. When we found this out after making a claim, I went through everything that I took away with me and found that I would not be able to prove ownership of anything I took with me.
3 comments on this review
I'm sorry to hear that you were unhappy with the process when it came to making a claim. We do require proof of ownership of items to support any claim, in some instances we may except bank statements or valuations. If you have not done so yet I would recommend calling our claims team for a chat and they may be able to assist you further.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
Can I take pictures of my things I pack before the trip... would that be enough to prove ownership in an event of a claim?
Cheers,
M.S.
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