Not accepted by europcar

Hi Belinda,
Unfortunately I think you may have been mislead by the rental car company. Travel insurance covers the rental vehicle excess, not the actual car, regardless of the company or the location that you are renting the vehicle. They may not recognise 1Cover, however if you damage the car, you pay the excess amount to the Rental Company and then lodge your claim with us, and we reimburse your costs. If you would like further clarification on this, I am more than happy to contact you. Regards, Sophie