• Hi there, keeping an open dialogue with our customers is how we improve our services so thank you for taking the time to leave us such detailed review. We really appreciate it. I am really glad to hear your complaint was escalated and it was resolved and I will pass on the lovely feedback you gave to Katie and Carly. Please do not hesitate to get in contact if we can assist any further. Kind Regards, Sophie, Customer Service.
    Reply from 1Cover representative