- Overall
1.0Overall
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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
1Cover review by Peter Lancaster
poor result
Lost sunglasses in Ganges River, no police report or ship report so claim denied. Will not accept Stat Dec, wants me to get report from River Cruise boat in India, not really possible. Poor service. Claim now settled, if you were only ever going to pay $7.90 why did you bother rejecting it in the first place or is it just to show who's boss? You have lost me as a future client, and I will no longer be recommending you to fellow travellers as I have in the past.
1 comments on this review
I’m sorry to hear that you’re not happy with the outcome of your claim. Depreciation is applied to items under the standard Luggage and Personal effects based upon age and wear & tear of the item.
Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details to [email protected].
Regards, Sophie
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