poor result

Lost sunglasses in Ganges River, no police report or ship report so claim denied. Will not accept Stat Dec, wants me to get report from River Cruise boat in India, not really possible. Poor service. Claim now settled, if you were only ever going to pay $7.90 why did you bother rejecting it in the first place or is it just to show who's boss? You have lost me as a future client, and I will no longer be recommending you to fellow travellers as I have in the past.

Peter Lancaster

03 Dec 2019 12:12

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1 comments on this review

Hi Peter,<br/>I’m sorry to hear that you’re not happy with the outcome of your claim. Depreciation is applied to items under the standard Luggage and Personal effects based upon age and wear & tear of the item. <br/>Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details to [email protected]. <br/>Regards, Sophie

Reply from 1Cover representative 09 December 2019, 02:25 PM

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poor result

Peter Lancaster

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