- Overall
2.3Overall
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Value for Money
3Value for Money
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Customer Experience
3Customer Experience
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Claims Experience
1Claims Experience
1Cover review by Arthur
Incorrect info supplied
I took out two insurance policies for cruises to Melbourne Cup & PNG. At the time I was verbally informed there was a $3,000 excess payment for any claim associated with any pre declared medical condition (I declared that I had a pre medical condition ITP) I accepted this advised concerning the $3,000 excess. Prior to the Melbourne Cup cruise I was diagnosed with cancer that need immediate treatment, this meant that I had to cancel both cruises. When making a claim I was informed that the $3,000 excess applied to ANY medical condition that caused a claim against the insurer. In my opinion this might be technically correct but it is morally wrong with what I was told at the time of arranging insurance.
1 comments on this review
I'm sorry to hear about your diagnoses and sincerely wish you a speedy recovery. I understand your disappointment with the outcome and the information that you were provided. Our policies are based on individual journeys and the contract/policy benefits apply per trip. Unfortunately in your situation, this has resulted in a claim excess for each journey. If you wish to escalate your claim and have it reviewed by an independent panel, you can email your policy details and outline your complaint to [email protected] . Regards, Sophie
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