- Overall
3.0Overall
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Customer Experience
1Customer Experience
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Value for Money
5Value for Money
Terrible customer service
I spoke to a guy on the phone about whether my change of flights cost could be covered as my Grandmother was diagnosed with brain cancer while i was away and i needed to get back asap to say goodbye. He didn't say "sorry to hear" or anything of the kind, just said probably not because she was "sick" before i left (she was in remission) so they wouldn't cover it. Luckily Jetstar were more than happy to do me a deal - would not recommend 1cover.
1 comments on this review
I'm sorry to hear about your mother's illness and apologies for the way that your call was handled. This is certainly not indicative of how we treat our customers and can assure you that this was an isolated incident. I would greatly appreciate if you could provide further details in an email so that I can investigate this to ensure we exceed our customers expectations. We value our customers and understand how important it is to offer exceptional service. Thank you for taking the time to leave us a review, we really appreciate it. Regards, Helen [email protected]
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