Terrible customer service

I spoke to a guy on the phone about whether my change of flights cost could be covered as my Grandmother was diagnosed with brain cancer while i was away and i needed to get back asap to say goodbye. He didn't say "sorry to hear" or anything of the kind, just said probably not because she was "sick" before i left (she was in remission) so they wouldn't cover it. Luckily Jetstar were more than happy to do me a deal - would not recommend 1cover.

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