7yr old son had appendix out mid Bali trip

I used to be a travel agent for 13 years pre Covid. We always sold a different insurance company but after researching 1cover and having positive feedback from a few friends who have used them we took out their cover for the first time.
My son become ill and we initially thought it was Bali belly but the doctors came out to our hotel room the morning of day 2 and couldn't find a vein to put an IV drip in we decided to take him to the hospital.
We were advised the cost could be approximately $12000 which we could have paid up front and claimed later but after a quick phone call with Melissa/Michelle ( I apologise I was very stressed and am unsure if it was Melissa or Michelle!) she advised they would send immediately confirmation to the hospital they would be covering the cost. Surgery was done a few hours later and we were constantly in contact with 1cover by them calling us to make sure he was ok and everything was taken care of.
He recovered wonderfully and 1cover continued to contact us by phone to make sure he was going well and even emailed upon our arrival back in Australia to make sure we arrived home well.
I cannot recommend them enough. The staff we talked to were caring, prompt and efficient and although I have travelled extensively over the past 27 years this was the biggest claim I have ever made ( others being lost luggage etc)
As we travel overseas twice a year I will from now on only purchase their insurance. It was also half the price of the other companies I used to use!

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